IRSSM 7 | Mahidol University International College
Service Imperatives in the New EconomyApproaches to Service Management and Change
The International Research Symposium in Service Management was established in 2010. The symposium has as one of its main purpose to both establish relations between western and/or established researchers by bringing them to an international symposium/conference with a strong local participation. The symposium has been trying to establish long-term networks between researchers in areas of the world, which at present are less represented in the international network of research.

The establishment of the symposium has been annually held at universities throughout 5 years ago. Each symposium has annually between 80 and 120 participants from 25-26 countries. We aim to ensure;

01.A very high level of quality of papers. On average the conferences has ended up producing 2 special issues in Q1-Q2 journals, and several articles.
02.The symposium is deliberately made to increase academic debate and establishment of research collaborations across regions and countries.
03.Special focus on creating working relations between established researchers and younger researchers.

It is optional for the participants to have the accepted full papers and extended abstracts published in the refereed conference proceedings. In addition, selected papers from the symposium will be considered for possible publication in journals such as: the Journal of Service Management (JOSM), Journal of Service Theory and Practice (JSTP), International Journal of Services, Economics and Management (IJSEM), European Business Review (EBR).

Competitive papers presented at the symposium will be identified by the scientific committee for further development for possible publication in the above journals. Those papers identified will receive a developmental review from the scientific committee. Developmental reviews provide guidance for improvement from senior researchers. Following a revision to the satisfaction of the developmental reviewer, and based on the strength of the research, papers will be considered for further double-blind review for special issue or special section in some of the journals listed above.