The establishment of the symposium has been annually held at universities throughout 5 years ago. Each symposium has annually between 80 and 120 participants from 25-26 countries. We aim to ensure;
It is optional for the participants to have the accepted full papers and extended abstracts published in the refereed conference proceedings. In addition, selected papers from the symposium will be considered for possible publication in journals such as: the Journal of Service Management (JOSM), Journal of Service Theory and Practice (JSTP), International Journal of Services, Economics and Management (IJSEM), European Business Review (EBR).
Competitive papers presented at the symposium will be identified by the scientific committee for further development for possible publication in the above journals. Those papers identified will receive a developmental review from the scientific committee. Developmental reviews provide guidance for improvement from senior researchers. Following a revision to the satisfaction of the developmental reviewer, and based on the strength of the research, papers will be considered for further double-blind review for special issue or special section in some of the journals listed above.